Shipping policy

Last updated: September 8, 2026

Made to order by one artist

LVLUP Design models are prepared to order by a single artist. Before an order is accepted, the current estimated production start and dispatch window must be shown at checkout or otherwise confirmed to the customer. If a reliable estimate is not available, please contact us before ordering.

Once an order enters In the Workshop, assembly normally takes 1–2 business days. Queue time before production depends on current workload. All production and delivery dates are estimates unless we expressly agree to a guaranteed date in writing.

Order progress may be described as: Order Received → Design Reviewed → In the Workshop → Quality Check & Packing → Shipped → Delivered.

Destinations, carriers, and shipping cost

We ship only to destinations that we and our carriers can legally and operationally serve. Available carrier services, shipping cost, and any estimated delivery window are determined for the destination and shown at checkout or quoted before payment.

We do not promise a fixed worldwide rate, local pickup, or free shipping over USD 500 in this policy. Any promotion or rate displayed at checkout applies only if it is active and correctly shown for that order.

Tracking, insurance, and signature

Orders are shipped with tracking and shipment insurance. A signature may be required. Tracking begins when the carrier scans the parcel; a shipping notice does not guarantee that the first scan will appear immediately.

Address accuracy and PayPal

The shipping address must be complete, accurate, deliverable, and consistent with the address approved in the PayPal transaction. Contact us before production begins if a correction is required. We may pause or cancel an order when the address cannot be verified or when shipment would compromise payment or carrier protection.

LVLUP Design does not ship to freight forwarders or package-forwarding services unless we approve the arrangement in writing before payment.

Customs, duties, and import taxes

The customer is responsible for customs duties, import taxes, brokerage, and other destination-country charges unless checkout explicitly states that they are included. Customs processing and local inspections may delay delivery and are outside the carrier's quoted transit time.

Delivery estimates and delays

Carrier transit times are estimates, not guarantees. Weather, customs, security restrictions, holidays, remote-area service, and carrier disruptions may cause delays. If a delay becomes material, contact us and we will investigate with the carrier.

Damage or loss

Keep all packaging and report visible shipping damage within 5 business days after delivery, unless applicable law provides a longer period. If the carrier confirms an insured shipment is lost, we will refund the order. Full procedures are in the Refund Policy.

Contact

Email: info@lvlup.design
Contact form: https://www.lvlup.design/pages/contact
Typical response time: up to 3 business days.