FREQUENTLY ASKED QUESTIONS

You are purchasing a physical, display-ready piece of brick-built automotive art, individually prepared and assembled by LVLUP Design. It is a finished collector display—not a construction kit or a mass-produced toy.

Yes. Your model is assembled before shipment. To protect it in transit, it may be separated into approximately four or five larger sections that are designed to reconnect easily.

If you need help reconnecting anything, contact us and send a few clear photographs or a short video. We will guide you through the process.

Yes. Our models are made using genuine LEGO® elements. Most elements are new. When a rare or discontinued element must be sourced pre-owned, it is carefully inspected, cleaned and dried before use and sourced from a smoke-free environment.

Some genuine LEGO® elements are custom-painted when the LEGO Group does not produce the required color or finish. These hand-finished elements are identified where relevant and should be handled with extra care.

No. LVLUP Design creates independent, custom artwork and is not affiliated with the LEGO Group.

LEGO® is a trademark of the LEGO Group of companies, which does not sponsor, authorize or endorse this site or LVLUP Design.

No. LVLUP Design models are collectible display art intended for adults aged 18 and over. They are not designed for play.

The models contain small parts that may present a choking hazard. Keep them away from children and pets, and do not place elements in the mouth. Handle the artwork carefully and keep it away from liquids, open flames, excessive heat and unstable surfaces.

No. The model arrives as finished display art, so building instructions and spare pieces are not included. A certificate of authenticity is not currently supplied.

Every order includes a LVLUP Design presentation box with a protective internal foam frame and a thank-you card. If an element is genuinely missing when your order arrives, contact us and we will send the missing element at our expense.

The product images currently shown on our website are digital renderings. The finished artwork is built to match the selected design, but colors may appear slightly different because of monitor calibration, lighting and natural variation in hand-finished elements.

Each model is individually built to order by a single artist. Certain upgrade components may be prepared in advance, but the finished artwork is assembled and checked for your order.

Once your order enters In the Workshop, assembly normally takes one to two business days. This does not include the time your order may spend in the production queue or the courier's transit time.

Our current Workload Meter will show the estimated delay before work begins. Production estimates are not guarantees and may change because of order volume, rare-part availability or circumstances outside our control. If a material delay affects your order, we will contact you.

• Order Received — your order has been received.

• Design Reviewed — we have reviewed the selected specification and order details.

• In the Workshop — physical preparation and assembly have begun.

• Quality Check & Packing — the artwork has been inspected and is being secured in its presentation box.

• Shipped — the parcel has been handed to the carrier and tracking has been issued.

• Delivered — the carrier has recorded delivery.

You may request cancellation until the order reaches In the Workshop. An accepted pre-production cancellation will be refunded less the PayPal processing fee that is not returned to us, where permitted by applicable law.

Once physical preparation or assembly has begun, cancellation can no longer be guaranteed. To request cancellation, contact us as soon as possible and include your order number.

For products purchased through the configurator, you can choose between:

• Professionally applied by LVLUP — the default option.

• Supplied unapplied for self-application — the sticker sheet is included for you to apply.

For predefined or “as shown” products, the stickers are already applied unless the product page explicitly states otherwise.

The online configurator is limited to the combinations currently shown. Unlisted changes are not available through normal checkout.

You may contact us about an exceptional request, but availability, feasibility, timing and price must be reviewed individually and cannot be guaranteed.

Possibly. Customer-supplied LEGO® 10242 projects are considered individually as a special service and are not standard online products.

Contact us before sending anything. We must first review the requested work, the set's condition, shipping arrangements, insurance, timing and price. Do not ship a set to LVLUP Design without written acceptance and instructions from us.

We ship to destinations that can legally and operationally be served from our current location. The countries and delivery services available for a particular order are shown during checkout.

If your destination is not available, contact us before ordering. Availability may change because of carrier restrictions, local regulations or temporary service limitations.

Unless checkout explicitly states that duties and import taxes are included, they are not collected by LVLUP Design. The recipient is responsible for any duties, taxes, customs charges or carrier fees assessed in the destination country.

We aim to offer a final landed cost at checkout when a suitable supported carrier and tax solution becomes available, but customers should rely only on what checkout explicitly confirms for their order.

Yes. Every completed model is shipped with tracking and shipment insurance. Signature confirmation may also be required. Tracking is provided after the carrier accepts the parcel.

No. Freight-forwarding and parcel-forwarding addresses are not accepted.

The shipping address must match the address recorded for the PayPal transaction. We cannot manually redirect an order to a different address after payment. If the address is incorrect and work has not begun, contact us immediately so we can determine whether the order must be cancelled and placed again.

Delivery time depends on the destination, carrier service and customs processing. Production time and courier transit time are separate estimates.

The available delivery estimate is shown during checkout or supplied with the shipping option. Carrier estimates are not guarantees, and customs or local disruptions may cause delays outside LVLUP Design's control.

PayPal is currently the only payment method available through our store. All storefront prices are displayed in US dollars unless stated otherwise.

Yes. You may request a change-of-mind return within 30 calendar days after delivery, subject to the conditions below and any mandatory rights under applicable law.

Contact us before sending the model. An unauthorized return may not contain the information or protection needed for safe processing.

The model and all supplied materials must be returned in their original condition and in the original LVLUP Design presentation box with its internal protective foam frame.

The original box and foam are required because they are designed to protect the artwork in transit. Please include all model sections, accessories, supplied sticker material and other included items. Follow the packing instructions supplied with the return authorization.

Failure to use the protective original packaging, or damage caused by inadequate return packing, may affect the refund where permitted by applicable law.

For a change-of-mind return:

• You are responsible for the insured return shipment.

• LVLUP Design does not provide a prepaid return label.

• The original outbound shipping charge is not refunded.

• USD 25 is deducted for consumed stickers, protective materials, presentation packaging and reconditioning, where permitted by applicable law.

• Additional loss in value caused by damage, missing items, wear beyond reasonable inspection or inadequate return packaging may be deducted where permitted by applicable law.

The refund is processed after the returned artwork and packaging have been received and inspected. Mandatory consumer rights in the customer's jurisdiction remain unaffected.

Contact us within five business days after delivery, unless applicable law allows a longer period. Keep the model, presentation box, protective foam, outer shipping carton and all packing materials, as the carrier or insurer may require them.

Send clear photographs of the outer parcel, shipping label, internal packaging and affected area of the artwork. A short video may also help. When transit damage is verified, LVLUP Design will arrange the appropriate return process and provide a replacement at our expense.

Transport separation of the model into its intended larger sections is not, by itself, transit damage. If you are unsure, send us photographs or a short video and we will help you reconnect it.

Contact us within 30 calendar days after delivery and include your order number, photographs and a short description. If an element is genuinely missing, we will send it at our expense. For another concealed arrival issue, we will assess the appropriate repair, replacement or other remedy.

If the carrier confirms that an insured shipment has been lost, LVLUP Design will refund the order. We will handle the insurance or carrier claim separately.

Treat the model as hand-finished display art. Display it indoors on a stable surface in a dry environment, away from direct sunlight, heat sources, smoke, cooking vapors, high humidity, children and pets.

Remove dust gently with a clean, dry and very soft brush. Do not immerse or rinse the assembled model. Do not use household cleaners, alcohol, solvents, polish, abrasive materials, a washing machine, dishwasher, oven, microwave, hair dryer or forceful compressed air.

Custom-painted, chrome-finished, transparent and stickered elements are especially delicate. Do not rub or polish them. Because the exact chrome coating and clear-coat system may vary, contact us before attempting any deeper cleaning.

Yes. Genuine LEGO® elements—especially white elements—may gradually discolor because of age, ultraviolet light, heat or environmental exposure. Keep the artwork out of direct sunlight and away from temperatures above 40°C / 104°F.

Age- or environment-related discoloration is not treated as transit damage. A paid refresh service may be available by special request through our Contact page; it is not sold as a standard kit or product.

This does not limit any mandatory rights that apply to a defect present when the product was delivered.

Use our website Contact page or email info@lvlup.design. Please include your order number when asking about an existing order. Photographs or a short video are helpful for assembly, condition or shipping questions.

We aim to respond within three business days. Chat or WhatsApp may be available as supplementary contact methods, but email and the Contact page provide the most reliable record for order-related requests.