Questions about a model, an existing order, assembly after delivery, or a special custom project? Send us a message using the form below or email info@lvlup.design.
We normally respond within 3 business days. For an existing order, include the order number and the email address used at checkout. For damage, a missing part, or assembly support, attach clear photos or a short video so we can help efficiently.
Customer-supplied LEGO 10242 projects and paid refresh work are considered only as case-by-case special requests. Please do not ship any model, return, or customer-owned set until we provide written authorization and the correct shipping address.